iTunes for Windows: Device Connectivity Tests

Summary

iTunes for Windows includes Device Connectivity Tests for iPhone, iPad, and iPod within iTunes Diagnostics. Device Connectivity Tests are for issues surrounding your iPhone, iPad, or iPod not being properly recognized in iTunes for Windows.

Products Affected

iPhone, iPod, iTunes 7 for Windows, iTunes 7.7 for Windows, iTunes 8 for Windows, iTunes 9 for Windows, Windows

iTunes Diagnostics is used to gather and display information about your computer—it does not resolve issues itself. To attempt to resolve an issue with your device not being properly recognized in iTunes, use the appropriate troubleshooting assistant from the table below.

iOS	iPhone - iTunes Troubleshooting Assistant iPad - iTunes Troubleshooting Assistant iPod touch - iTunes Troubleshooting Assistant
iPod	iPod - Troubleshooting Assistants (choose your model from the list)

Next Steps:

If the issue is still unresolved after you followed all the steps in the appropriate troubleshooting assistant, contact Apple.
If you would like to understand the details and contents of the Device Connectivity Tests, continue with the information provided below. Remember though, that you will need to follow specific steps in a related article or have assistance from an Apple Advisor to resolve any issues; the diagnostic tests do not resolve issues on their own.

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Using the Device Connectivity Tests

You can use these tests to assist you in troubleshooting an issue when your device is not properly recognized in iTunes. Device Connectivity Tests do not test the hardware or software of the device, but rather check the status of various requirements on your computer.

To run diagnostics, follow these steps:

Understanding Device Connectivity Tests results

General system information:

External Plug-ins Information:

Device Connectivity Tests:

Universal Serial Bus Controllers:

FireWire (IEEE 1394) Host Controllers:

Connected Device Information:

Additional Information

If you are experiencing an issue which is not resolved by these steps or related articles, you can:

Contact Apple or (for iPhone users) your wireless carrier, whichever provides phone support for your iPhone. To find Apple's contact information in your country, refer to Contacting Apple for Support and Service. If you use an iPhone, you can find your wireless carrier at Locating iPhone wireless carriers.
If there is an Apple Retail Store nearby, find the closest store and then make a reservation through the online Apple Store Concierge. Reservations are strongly recommended.

An Apple advisor may need the results of the iTunes Diagnostics tests. When all tests are finished, a summary will be displayed which you may save to your computer.

To save to your computer:
Click the Save button. Choose where to save the files on your computer, and click Save. This saves two files in the location specified called "iTunes Diagnostics.RTF" and "iTunes Diagnostics.SPX". You can view the RTF file with a text editor. You may also share both files with others who may be assisting you in resolving your issue.